MTN Ghana has finally issued on statement on cancelling its zone bundles.
The Company has been running an affordable offer called 'zone bundle' for over a year now, however, users of the network are not able to subscribe to the offer again
After the cries and outrage from disappointed subscribers over the past few days, the Telecommunication Network has confirmed that the offer has been suspended.
"Scancom PLC (MT Ghana) has announced a suspension of its MT Data Zone bundle effective April 05, 2023. We apologize to our cherished customers for limiting our communications on this matter to service activation channels only. This media release is to provide more information on the issue," the statement said.
Detailing the reason for the cancellation, the company said "the suspension of the innovative Data Zone bundle is due to a review of the bundle offer in line with the Significant Market Power (SMP) directives applied to MT Ghana in June 2020, not to be the lowest priced on any offer in the industry.
"We are currently engaging and collaborating with the Regulator, as we seek alignment on a revised Data Zone bundle to be reinstated as soon as possible. We will notify you in due course of further developments.
Data Zone bundle is an innovation by MT Ghana that gives customers a 1-day validity bundle at discounted rates at the point of purchase. Subscription is through the Short Code 135.
MT Ghana would like to reassure its customers that it would continue to roll out innovative and affordable products and services for the benefit of its cherished customers."
Statement below
